One Call Insurance
One Call Insurance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 277 reviews. 6% would recommend. 81% say they will not use One Call Insurance again and 63% ask for improved customer service.
Key Takeaways for Future Customers
- One Call Insurance reviews show widespread portal and contact problems that affect cancellations and changes.
- Expect recurring customer complaints about unexpected billing and refund requests.
- Price can be competitive but weigh savings against poor phone support and online-only service model.
Negative Feedback / Risk Areas
- No phone number to speak to a person and poor customer service response.
- Billing issues: unauthorised or unexplained payments and refund delays.
- Website and portal failures prevent policy changes, cancellations, or renewal management.
Positive Feedback
Some customers praise low price and a few report helpful service agents when contact is made.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating from 277 reviews. 6% would recommend. 81% say they will not use One Call Insurance again and 63% ask for improved customer service.
Key Takeaways for Future Customers
- One Call Insurance reviews show widespread portal and contact problems that affect cancellations and changes.
- Expect recurring customer complaints about unexpected billing and refund requests.
- Price can be competitive but weigh savings against poor phone support and online-only service model.
Negative Feedback / Risk Areas
- No phone number to speak to a person and poor customer service response.
- Billing issues: unauthorised or unexplained payments and refund delays.
- Website and portal failures prevent policy changes, cancellations, or renewal management.
Positive Feedback
Some customers praise low price and a few report helpful service agents when contact is made.
Media from reviews
Glasgow, Glasgow City
Was asked for it
It is not easy to talk on the phone to someone
It would make dealing with issues a lot easier for pensioners like myself who are not into tech.
User's recommendation: Ok
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled my home insurance.they said they sent a letter regarding cancellation payment.lying sods.never recieved the letter.find out the took almost £190 out of my bank account.i am an oap,its a mo
no letter was sent ihad almost £190 taken out of my bank account.being an oap was a big shock.tried email etc
User's recommendation: Look else where. I did and got a better deal,for less
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leicester, Leicester
Stop payments
Sort out stopping my payment as money is extremely tight and you continue to take payments even tho I dont have the vehicle anymore
User's recommendation: Don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble getting help with a breakdown
Not great service when broken down, took over an hour to get through to someone to help! Portal not user friendly!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerR T A .
- Van hit a lorry; Crawley Hospital; X-ray shows two broken ribs and sternum fracture; CT at East Surrey advised; morphine and paracetamol; left at 5AM.
Van hit the rear of the lorry. Taken to Crawley Hospital, with son-in-law.
Five hours later, told by the doctor that the X-ray showed two broken ribs and a fractured sternum, and advised a visit to East Surrey Hospital for a CT scan. Confirmed two broken ribs and a fractured sternum, given morphine, and told to take paracetamol.
A five-hour visit. Left the hospital at 5 AM, driven home by my daughter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of car
1. Answer the phone
2.
Add 'change of vehicle' to the options
3. Answer the phone.
4.
Be open on a Sunday when people have time.
4. Answer the phone
User's recommendation: Make sure you get a company that answers the phone
Trying to insure a second car
- Email offered £30 off a second car policy; the online steps misuse my existing car and say no second-car quote, and the phone number is unhelpful.
So I received an email On the 8th Jan 2025 Titled
Looking for a second car policy this email also offered £30 discount off a second car insurance.
I click on Get a second car quote Which brings up my existing insured car - no where on this page refers to second car quote so I Click on
Get a quote Where I find my personal details already filled in, all I have to do is fill in second car details - I continue to fill in the details until completed - Then this message appears Oh dear looks like we were not able to find a quote for you.
I was trying to get a quote for a second car, not find a quote.
Your have a serious issue with your online system if I am unable to get a quote for a second car - Your 0203 738 **** is meaningless if I cant talk to a human being regarding the problem outlined.
User's recommendation: Don’t insure with this company if you can’t talk to a human being regarding other issues other than claims.
Colchester, England
Change car insurance
Very helpful went through all the options that I would be entitled to very good service as always would use again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Grand theft auto
- Charged £179 retroactively for not declaring; includes £42.50 admin fee.
- Cannot contact by phone; no postal address; seek a different insurer.
Company fixed the issue and I have been provided with apology. I accepted that I inadvertently forgot to list a no-fault claim I had made and that had it been declared it may perhaps have increased the new premium anyway and One Call agreed in turn to charge a lower additional fee.
One Call Insurance has retrospectively charged me an additional £179 because I failed to declare the incident on my insurance proposal form.
They state that this includes £42.50 administration fee. On trying to challenge this with them I find that the company, despite their name, cannot be contacted by telephone-the only telephone numbers they provide are for third-party repairers, recovery services et cetera.
Nor do they give a postal address.I recommend anyone to seek out a different insurance company, even if it does cost a bit extra. One Call Insurance are to be avoided like the plague.
- Third party contact only and no customer service contact no
- Arbitrary charges with no means to challenge them
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscuss renewal
- Cannot cancel rolling monthly policy via portal or chat.
- No phone for renewal or cancellation.
- Emails from no-reply; direct debit was stopped.
Frustrating as it appears impossible to contact One Call; their Live Chat option doesn’t work.
I want to contact this company to cancel my rolling monthly policy, but it is impossible to do so. The customer portal has a live chat, but it never actually connects!
There is no telephone number listed on the portal or on the renewal notice, even though the website states that there is. All emails are sent from a no-reply email.
The only phone number listed anywhere is strictly for making a claim and has no option for renewing or cancelling a policy. I have now stopped the monthly direct debit payment to them as I cannot find a way to contact them!
Preferred solution: A way of contacting them that actually works as their live chat definitely doesn’t.
User's recommendation: Do not use them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou took money from my bank without permission
I just want to know why you took £45.99 from my bank? The only reason I can think of is house insurance but you are supposed to contact me 21 days before to give me a choice but you didn't
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of vehicle
- No in-person help; automated support and no numbers unless accident or breakdown.
- I wasn't charged when I changed vehicles under a platinum policy.
Trying to talk to someone in person rather than a robot is not possible. There are no contact numbers available unless you have had an accident or broken down.
In the past, when I changed vehicles, I was never charged as I am on a platinum policy. Try explaining that to a robot; you have no chance.
- Never had a problem before now
- Talking g to robots
Preferred solution: Someone to talk to in the future
User's recommendation: Try somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot get my problem resolved as I cannot even get my policy sorted
I am still not sure if my house is insured or not as I have not heard from them or been able to make contact with them since I paid them the money.I have no insurance certificate or schedule at all.
I would like a number to speak to someone about the insurance I have paid for. I have received a house schedule by email, but it is not what I paid for. Please, could someone ring me about this?
- No communication no trust in them
Preferred solution: Just to get speaking to someone or some communication
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
Breakdown
- Car won’t start; no response when turning the key.
- Dash shows a spanner warning with code 2; jump leads were tried.
My car wont start it was driving ok today and when I got into it again and turned the key nothing happened I tried with jump leads but still nothing sign on the dash was a spanner 2 I am in Tesco car park barrow in Furness apposite Iceland on hind pool road I need to get home with the shopping the car was fine when I was driving it today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficult to get phone number to speak to a person
Difficult to speak to a person to resolve my problem could not find a telephone no matter where looked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAlthough the pricing is good it’s a nightmare trying to get in contact with them. Person to person.
I needed to make a late payment and also change some details I could not find a direct contact phone number to discuss my issues
Companies Similar to One Call Insurance
One Sure Insurance
“They have been trying to take money from my account nearly every day. Mthfkrs cheers! They're just after...“
Sterling Insurance UK
“This was to cancel my policy as the car had been a scrapped. Handled quickly and efficiently by a very...“
Elephant Uk
“Nothing happened to the company but the day when insurance try to take money,they was not enough...“
GoSkippy Insurance
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You had an underwriter initiate a policy based on your responses on the form you filled out. Your record came back different, whether an oversight by you or a deliberate omission.
Your omission caused the underwriter to start over at square one with this new info. Someone has to pay for the labor associated with doing double work.
That is you, the policy holder. You had the option of walking away.