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Contact One Call Insurance Customer Service

How to Reach a Person at One Call Insurance

Verified Contact Information

Customer Service:

  • +44 203 738 7300

Claims:

  • +44 203 738 7447
Send Message

Legal:

dpo@onecallinsurance.co.uk

Media:

marketing@onecalldirect.co.uk
Marketing Inquiries

One Call Insurance Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular One Call Insurance Phone Number
+44 203 738 7300
Average Hold Time
More than 30 min
Most Popular One Call Insurance Email Address
dpo@onecallinsurance.co.uk
One Call Insurance Live Agent Availability
37% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
One Call Insurance Customer Service Rating
3.1 out of 5
View full overview

How to Contact One Call Insurance Customer Service?

How to Contact One Call Insurance Customer Service?

The One Call phone number to contact customer service on general inquiries is +44-203-738-7300. You can call this helpline 24/7 to report an incident related to your Home Insurance. It can also be used as the One Call Car Insurance telephone number to report a claim if you are involved in an accident and your vehicle is damaged, stolen, or vandalized. The customer support experts are also ready to answer your questions about the insurance quotes and programs offered by the company, explain the details of the process, and help whenever you need assistance. Another One Call Insurance phone number to report a claim is +44-203-738-7447.

The company does not provide the direct One Call Insurance email address to contact the customer care team. However, you can log into your account on the company’s website and visit the Customer Portal to get in touch with the One Call Medical customer service online or to report a claim. Select the topic that corresponds best to your issue and follow the instructions. You can also use the Live Chat feature to discuss your inquiry with the live support representative. If you have questions regarding the Privacy Policy or Data Protection, email them to DPO@onecallinsurance.co.uk. Note that they do not deal with customer service-related correspondence sent to this email.

You can access the One Call Insurance live chat from the company’s website. Click the Contact Us link in the top right corner of the homepage and find the chat icon in the bottom right corner of the screen. Provide the required information and select the department you wish to contact. Click the Continue button to enter the chat queue. You will be connected to the conversation as soon as one of the operators is available. You can discuss your inquiry with the One Call Insurance company representative during customer service hours: Monday through Friday from 9 a.m. to 8 p.m. and weekends between 9 a.m. and 4 p.m. local time.

You can open the One Call Home Insurance login page by clicking the Manage Your Policy button on the website’s homepage. Enter your email address, date of birth, and password to log into your account. You can also select the Login Without the Password option and provide your contact information to get a secure access link to your profile. New clients can create an account by clicking the Register button. Complete the registration form with the required information and click Register to sign in. If you have difficulties logging in, click the Reset button and follow the instructions to restore the access.

PissedConsumer Club

Contact Information

One Call Insurance Website:

One Call Insurance Help Center:

Corporate Office Address:

One Call Insurance Services Ltd.
First Point, Balby Carr Bank
DN4 5JQ
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday: 9:00am - 4:00pm


Mailing Addresses:

Data Protection Officer

Saturn Building, First Point

Balby Carr Bank

Doncaster DN4 5JQ


Complains Handling Manager

Free Post

PO BOX 664

Doncaster DN1 1WA

More contact details

Summary of One Call Insurance Customer Service Calls

4.7K TOTAL
CALLS
00:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call One Call Insurance?

Product/ Service Question:

  • “Adding an extra driver to my policy”
  • “Car insurance”
  • “New policy”

Activation/ Cancellation Question:

  • “Renew”
  • “Cancelkation”
  • “Cancel insurance”

Request for Information Question:

  • “My car doesn’t move, I am on road ,I need your help”
  • “Need information regarding a quote”
  • “I can’t get through on portal. I need to speak to someone”

Return/ Replace Question:

  • “Change my policy”
  • “Change car. Have been trying on line but keep getting stuck”
  • “Change details re insurance new vehicle”

Payments and Charges Question:

  • “Make payment”
  • “Stop payments”
  • “Payment”

Account Question:

  • “Can't log in”
  • “I can't log in”
  • “Money not taken from my account”

Staff Question:

  • “Custemer service for my new car to get incurance”
  • “Speak to customer service”
  • “Everyone keeps fobbing me off to another department! I want to speak to a manager”

Shipping and Delivery Question:

  • “I have not received my policy documents”
  • “For the last 2 weeks I have been following axa's automated path and after waiting up to an hour get cut off. Is their any chance you can try and get intouch with them and get the information you need”
  • “Changes l've made you haven't got right”

Refund Question:

  • “Refund”
  • “Refund?!!!!!!”
  • “Trying to obtain a refund”

Cards Question:

  • “Need to change card detains”

Website/ Application Question:

  • “I’ve tried and tried to contact one call to no joy, all I wanted was to add a driver, the web site doesn’t work properl, I’ve filled in the questions until the final part, then the screen shrinks and couldn’t complete it. Very disappointed”
  • “Black box installation”

Employment Question:

  • “Jobs”

Other Question:

  • “New car”
  • “Breakdown”
  • “Road Traffic Accident”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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